Privacy Policy

First Class IPTV welcomes you. We are devoted to securing your personal information and upholding your right to privacy. For any questions or concerns about our policy or how we manage your personal data, please get in touch. contact us via WhatsApp.

1. Data We Collect

When you register for our IPTV service, express interest in our offerings, or reach out to us, we collect the personal data you provide voluntarily.

Below is a list of the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here’s how we utilize the information we collect or receive:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data under these authorized justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when extended storage is mandated or allowed by legal regulations (including tax, financial, or other statutory obligations).

5. Cookies & Tracking Technologies

We might employ cookies and similar technologies to access or retain information. These are chiefly operational cookies needed for correct website and client portal performance. No intrusive advertising tracking cookies are used.

6. Third-Party Services

Your data might be shared with external vendors, service providers, or agents who carry out tasks for us or represent us and need this information to perform their duties. For instance:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To secure any personal data we process, we've established proper technical and administrative protections. That said, total internet security is impossible to assure.

8. Your Data Protection Rights

Your geographical location may grant you specific rights concerning your personal information, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for users aged 18 and above. We refrain from intentionally gathering personal data from individuals below 18 years of age.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, please contact us via WhatsApp.